I recently delivered a cultural team building training for an international mining company. I was well prepped in advance by Gwenda, the Australian HR Manager, when she said, “Our project team won’t talk to each other!

“In our Singapore office we have a global team mostly from Australia, the USA, China, India, Indonesia, Thailand, and Singapore. I am receiving complaints from all sides. The bottom line is the Australians and Americans feel the Asians don’t speak up, are not assertive, and lack in accountability. And the Asians feel the Westerners are rude, pushy, and do not care about their opinions.”

“It sounds like we are talking about day-to-day work problems and conflicts among team members that are preventing them from reaching their goals and getting the job done,” I responded.

“Exactly! We need to create a unified team so we can get our projects back on track. I need to get the Australians and Americans to dial-it-down, be more patient and listen better. And I need the Asians to have the confidence to speak up, take charge and even understand that it is okay to disagree with the Westerners,” said Gwenda.

Here are 5 tips to help you handle conflict more effectively in Asia:

1. Forming a good relationship with each team member is essential to conducting business in Asia. Your Asian counterparts must genuinely like and feel at ease with you which leads to better management of conflict and rarely letting conflict get out of control.

2. In severe situations, a third party can also relay messages and act as a mediator, to enable negotiations to take place without the injured parties having to look one another in the eye.

3. Using ”We” instead of ”I” is another tactic to encourage harmony, appealing to Asians dedication for the group rather than the individual. The use of ”We” suggests group responsibility rather than the personal disapproval of the manager concerned.

4. Conflicts are handled in privacy. Most Asians do not engage in public confrontation. Settling any disputes in privacy is much valued.

5. Keep your cool at all times. Managing your cool means you are able to control your emotions rather than your emotions controlling you. This is a necessary characteristic of a good manager.

The post Workplace Conflict In Asia: Business IS Personal appeared first on gtpworldsite.

During a coaching session with the Vice President of vehicle sales for an American automotive manufacturer we discussed his challenges with what he called ‘ the Asian presentation style’.

“I just got back from my company’s Annual General Meeting in Tokyo.” Dylan said.

“How did it go?” I asked.

“The way the Japanese present is excruciatingly boring! They are totally monotone, stiff as a board and give hours and hours of background. Sometimes they even start with, ‘We opened our first factory in Nagoya in 1916,’ and I just cringe.”

“You manage quite a diverse group of countries in Asia, right?” I asked.

“Oh yes, all of South East Asia and India.”

“Is there something you can learn from your Japan experience in terms of communication style that will help you with your other Asian countries?”

“I never thought about it but I don’t really see any similarities with Japan and my other key Asian countries.”

“Really. Not at all?”, I asked.

I continued, “For sure the communication style in your key countries is not the same as Japan. But all the countries you manage generally prefer a lot more context and background when presenting than in the West.”

“Now that I think about our meetings and conversations, there seems to be a good deal of small talk, story-telling, and going off on tangents,” he replied.

“How do you usually handle that?”, I asked

“Well, I tend to cut them off so we stay on point. But that probably isn’t the best approach, is it?”

“I think they will smile and go along with your request since you are the boss. But I guarantee you are training them to hold back on communicating with you. It might just come back and cause you some trouble especially if they have to report to you some bad news.”

Here are some tips to keep in mind when presenting to an Asian audience:

• Provide your audience with a lot of contextual information and explanations. In order to get buy-in, Asians very often like to spend time understanding the ‘Big Picture’.
• Asians are typically very good listeners and will normally be an attentive audience. Their decisions tend to be subjective and are emotion- and relationship-based, so try to appeal to this in a presentation.
• Your audience is unlikely to interrupt during the presentation, so build in time for questions afterwards and expect some questions to be one-on-one, not in front of the group.
• Stress what has happened in the past and discuss your track record, rather than making grandiose projections into the future.
• Potentially awkward or challenging questions will be avoided, as nobody wants to cause the speaker to lose face.

The post Why Asians Aren’t Persuaded By Your Brilliant Presentation Style appeared first on gtpworldsite.

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